Energy Programs Referral Specialist (\$19.79-\$21.00/HR) 37.50 hours Greenfield, MA - Energy Department Job Type - Full-time DEPARTMENT: Energy Programs POSITION: Referral Specialist LOCATION: 393 Main St Greenfield STATUS: Non-Exempt SUPERVISOR: Energy Vender and Operations Coordinator POSITION SUMMARY: The Energy programs Referral Specialist is the first point of contact for clients seeking weatherization, energy audits, heating system repair and replacement, and home repairs. The primary responsibilities include answering the weatherization and repair phone lines and screening caller eligibility for various energy programs, and scheduling appointments. Make connections to other agency and community resources. Referral specialists are also responsible for providing administrative support for the Energy Department. FOR COMPLETE JOB DESCRIPTION, SEE THE CAPV WEBSITE - https://www.communityaction.us/employment/ SKILLS REQUIRED: Knowledge of CAPV programs and resources, and Franklin, Hampshire & N. Quabbin region agencies and resources. Excellent listening skills and ability to demonstrate patience and a non-judgmental attitude when dealing with people experiencing crises. Sensitivity to cultural and socioeconomic diversity and the needs of individuals with low incomes. Demonstrated commitment to valuing diversity and contributing to an inclusive working environment. Understanding of poverty and its impact on individuals and families. Ability to prioritize and manage multiple tasks to meet consumer needs Proficient computer skills including Microsoft Office applications, database programs, calendars Highly proficient skills in Excel preferred. Ability to learn quickly new software. Excellent customer service skills, strong communication skills, be highly organized, and have the ability to process information quickly and accurately. Excellent verbal (in-person and phone) and written communication skills. Excellent organization skills with attention to detail, ability to multi-task and ability to maintain accurate and organized participant case files. Ability to perform basic math computations. Understanding data capture and tracking methods. Demonstrated ability to work both independently and as a team and complete assignments in a timely manner. Demonstrated ability to build positive relationships with participants, community members and organizations. PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described below is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires sitting for long periods. Working in an office environment. Some bending and stretching required. Extensive use of telephone required. Manual dexterity required for use of calculator and computer keyboard. Must be able to lift 20-30 lbs. Specific vision abilities required by this job include vision, color vision, and the ability to adjust focus. The work environment includes indoor office environments or comparable spaces and community spaces, with occasional exposure to outdoor weather when traveling to outreach or meeting sites or when participating in special outdoor events. The noise level varies by sites and meetings.