Title: RETAIL OPERATIONS CLERK Location: United States-Tennessee-Memphis Job Number: 240001SO Job Summary Coordinates and researches issues to ensure proper accountability of retail merchandise. Works with both Richter and ARMS systems. Administers the PCMS system and resolves frustrated freight problems. NEX POC for Richter policies and procedures Duties and Responsibilities - Administers the Exchange Price Change Management System. Generates and distributes daily price changes worksheets for assigned locations. Enters price changes into PCMS system. Tracks store action items and ensures stores complete required action to adjust prices. Prepares regular reports indicating detailed impact of price changes by location. - Creates Merchandise Transfers documenting movement of merchandise into NEX and between NEX locations. Ensures merchandise is "booked" to proper location. Researches and accounts for all outstanding transfers. - Coordinates merchandise payment issues with local vendors and NEXCOM Corporate Accounting Center (CAC). Forwards receiving memos and invoices for locally delivered merchandise to CAC for payment. Researches overdue invoices; ensuring delivery, receiving, and invoice documents are in order. - Researches and resolves frustrated freight issues. Identifies and receives frustrated freight (merchandise received, but not ordered or authorized for sale). Coordinates disposition with NEXCOM Code M. Obtains return authorization from vendors for chargeback, moves to store inventory for sale, etc. Coordinates with vendors to ensure receipt/delivery of authorized merchandise to reduce frustrated freight problems. - Creates and receives ARMS RGRS (services, uniforms). Creates, distributes, and tracks ARMS Retail Price Changes. - As required prints and distributes a variety of daily ISP reports. - Maintains currency with latest Richter procedures and requirements. Act as store resource for Richter questions, procedures, etc. May administer Richter access codes. - Maintains a variety of records, files and logs related to retail inventory. Coordinates work with sales floor associates and NEXCOM accounting, procurement, and distribution personnel. - Prepares and distributes a variety of records and correspondence. - Performs other related duties as assigned. Qualifications: Qualifications GENERAL EXPERIENCE: 1 year progressively responsible clerical or office work of any kind in which the applicant has demonstrated the ability to perform satisfactorily at the grade level of the position. AND SPECIALIZED EXPERIENCE: 1 year progressively responsible experience performing clerical or administrative support duties or experience in a related area which demonstrates the ability to perform the work of the position. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: 1/2 year academic study above the high school level may be substituted for each 6 months of 1 year of general and 1 year specialized.