Loan Servicing Manager

Middletown, NY (http://maps.google.com/maps?q=25+Rykowski+Lane+Middletown+NY+USA+10941) • Loan Servicing

Job Type

Full-time

Description

Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams.

Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed.Our values are at the heart of everything we do. We believe in:

• Integrity:We are honest and trustworthy in all of our dealings with our members, employees, and the community.

• Excellence:We strive to provide our members with the best possible service.

• Teamwork:We believe that we can achieve more together than we can alone.

• Respect:We treat each other with dignity and respect.

• Community:We are committed to giving back to the communities we serve.

If you are looking for a challenging and rewarding career in the financial services industry with a company that is committed to its mission, vision and values, we encourage you to apply for a position at Heritage Financial Credit Union. Here you will find a supportive and collaborative work environment where you can make a difference in the lives of our members and our community. We offer a competitive salary, comprehensive benefits package, including a very generous PTO policy. We are always looking for talented and motivated individuals to join our team.

POSITION DESCRIPTION

Position Title:Loan Servicing Manager

Department:Loan Servicing

Classification:Exempt

Salary Range:$60,944 - $76,180 annually depending on experience

REPORTING RELATIONSHIPS

Position reportsto: VP of Risk Management

Positions Supervised: Loan Servicing Specialists

POSITION PURPOSE

The Loan Servicing Manager oversees the activities of the Loan Servicing Department while serving as a leader supporting the department personnel and ensuring superior member and internal service standards. Primarily, the individual in this role oversees departmental support functions; reviews, organizes and completes new loan files. This individual will be responsible for quality control and the timely delivery of departmental reports while ensuring a high departmental quality and portfolio security through the administration of lien perfection, UCC filings, file tracking, and compliance reviews. The Loan Servicing Manager is instrumental in leading the department to excellence in the support of the servicing needs directly with the membership and indirectly through assistance to frontline staff. They are responsible for the mentoring, training, growth and development of the Loan Servicing staff. The department also administers the claims process associated with the various ancillary products cross-sold to members.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

1) Responsible for the compliance, accuracy, and efficiency of all loan servicing functions. That is, payment processing, escrow administration, statements, payoffs, lien releases, and all service reporting activities.

2) Monitor and manage the sub servicer accounts for each loan sold to Government Sponsored Entity (GSE) Investors (i.e., Fannie Mae and FHLB)

3) Develop, recommend, plan and implement all loan servicing policies and procedures to support and meet the compliance requirements of federal, state, and GSE requirements. Identify and assist in the mitigation of risk in all areas of non-compliance.

4) Lead, train, evaluate staff and make strategic use of KPI data to enhance efficiency and service quality throughout the department.

5) Maintain on-going, effective communication with senior management and interdepartmental team members regarding loan servicing activities and support.

6) Process/Analyze/Maintain all Loan Servicing Department reports

7) Lead resolution efforts for member inquiries associated with loan servicing.

8) Meet or exceed the objectives for accuracy, volume, profitability, service expectations, and department strategic goals.

9) Work together with department leaders in key areas such as Retail, Lending, and Collections to ensure the department effectively supports the member experience and production efforts of the credit union.

10) Participate in department and/or strategic projects as directed.

11) Review and provide preliminary approval of invoices within area of responsibility.

12) Ensure all loans secured by collateral maintain proper lien position and filing.

13) Track, process, and maintain escrow payments.

14) Track, process, and maintain proper loan insurance requirements and claims.

15) Maintain a high degree of accountability and review for any third party vendors.

16) Perform other related and unrelated duties as requested and therefore required.

PERFORMANCE MEASUREMENTS

Performance is measured against the core competencies as outlined by the position and against goals established by Management.

Requirements

QUALIFICATIONS

EDUCATION/CERTIFICATION: Bachelor’s degree preferred plus a minimum of 3 to 5 experience in mortgage loan servicing; or a comparable combination of education and experience.

REQUIRED KNOWLEDGE: Knowledge of accounting principles, underwriting, loan servicing, and compliance

guidelines, and good communication skills.

EXPERIENCE REQUIRED:3-5 years in a leadership role with direct reports. Proficiency with Excel and the Microsoft Office Suite.

SKILLS/ABILITIES:Ability to project a professional appearance and positive attitude

at all times. Ability to create project overviews and action plans, stay organized, and establish and meet deadlines.

Equal Opportunity Statement

Employment at our Credit Union is based upon merit, ability, and qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.

Salary Description

$60,944 - $76,180 annually depending on experience