Operations Specialist Location: Milwaukee, WI We are looking for an Operations Specialist to join our successful, highly-motivated team at Feldco, the #1 Window and Door Company in America (recognized by Window and Door Magazine). We have 45 years of experience in delighting customers by making home improvement projects simple. Hours:

• Full-Time Position.

• Monday through Friday 8:30am to 5pm; Would require Saturday availability once per month

Position Responsibilities:

• Calling clients to schedule service, measurement and installation appointments.

• Resolve product or service concerns by clarifying customer’s issues.

• Open and maintain customer accounts and update I.T. system.

• Contribute to team results by working closely with field staff and other departments.

• Receive, assemble, file, and organize job packets.

• Complete necessary paperwork and data entry to process permits and purchasing.

• Process on-order and completion payments for services and contracts.

• Notify Installation Companies of daily work and customer expectations.

• Answer phones to assist customers when they call.

Position Requirements:

• One year of customer service experience.

• Problem solving capabilities.

• Excellent communication skills.

• Ability to multitask.

• Must be a team player.

• Must pass background check and drug screen.

Preferred Skill Set

• Entrepreneurial Spirit.

• Home improvement / construction industry experience, although not necessary.

  What can Feldco Offer You?

• Leadership – We are the largest replacement window, door and siding company in the Midwest, and we take great pride in our leadership and transformation of the market

• Growth – We have more than quadrupled our business over the past few years and are presently continuing to expand into new markets

• Advancement – We have recently promoted many internal staff members to management positions, and offer external training and tuition reimbursement for personal development

• Security – We operate profitability and are enhancing the benefits and care of our employees

• Professionalism – We are investing heavily in quality improvements and establishing industry-best operations

• Teamwork – We are focused on assisting each other and working together to take care of our customers

Job Type: Full-time

Salary: $18.00 per hour

Benefits:

• 401(k)

• Dental insurance

• Health insurance

• Paid time off

• Vision insurance