About the Role:

Grade Level (for internal use):

07

Department overview

S&P Global EBS is specialist provider of managed and installed data services, delivering world-class data, technology and service solutions focusing on the complex and evolving Index and ETF data needs. Used in the front, middle and back office by the world’s leading Investment Banks, Asset Managers, Fund Administrators, Prime Brokers and Hedge Funds.

The data is sourced directly from leading industry practitioners including: prime brokers, Investment Banks, asset managers and hedge funds. Data is delivered via a variety of channels to ensure integration into your workflow including web applications, Excel add-in, data feed and GUI.

Duties & accountabilities

• Product Entitlement for Clients Trailing and have signed the contract for live subscription for Index & ETF data

• Reading through the Client Contract and making sure they have all the necessary services delivered to them as per the contract

• Liaising with various data provider and issuers for the license check before enabling access to clients

• Ensure all customers receive first class service consistent with S&P expectations including but not limited to identifying and resolving client issues, following up with clients based off SLAs, assisting with ad hoc projects, and answering customer inquiries.

• Collaborating with different stack holders like the sales teams, TechOps and Content Management team to raise any client specific or technical issues

• Ensure the Accuracy and time-efficient production of financial information to respective products.

• Creating and maintaining the MIS for product trails

• Enhancing existing relationships with banks, prime brokers, and liaising for the data for mutual clients

• Work with and involve cross functional teams to provide Root Cause Analysis to identify solutions in problem areas.

• Monitor and research market events to anticipate changes. Ensure a deep understanding of the markets and business events.

• Consolidate information around the dataset leading to the establishment of best practices.

• Identify data quality improvement projects, and good design practices

• Good verbal, written, and presentation skills.

• Become highly skilled in understanding and maintaining Processes, including assisting peers and leadership with creating SOPs, implementing a quality control review of operational activities.

Education and experience

• Education – Graduate/postgraduate in finance/MBA

• Knowledge of capital market, corporate action, trade processing

• Experience in issue trouble shooting

• Advance Proficiency of MS Excel

• Working knowledge of SQL (Sequel) will be added advantage

• Flexibility to work in different shifts, if required

• Have an excellent client service ethos and be able to communicate effectively with onshore team

Commercial awareness Must have a strong interest in finance and be up to date with current global financial market news.

Management requirements : NA

Personal competencies

Personal impact :

• Candidate must be a self-starter, proactive work ethic and should be able to take on multiple tasks

• Significant customer service focus

• Hardworking, and efficient.

• Attention to detail

Communication : Must demonstrate superior communication skills and is expected to interact professionally across business units within the company.

Teamwork : Being a team player is a vital aspect of the position, and it is expected that the candidate will work well individually, as well as in a global team environment.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence .

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf   describes discrimination protections under federal law.

OPRTON203 - Entry Professional (EEO Job Group)

Job ID: 293883

Posted On: 2024-05-21

Location: Noida, Uttar Pradesh, India