Date Posted:04/30/2024 Hiring Organization:Rose International Position Number:463173 Job Title:Customer Services Support Operator Job Location:Peachtree Corners, GA, USA, 30092 Work Model:Hybrid Shift:8:00 AM - 4:00 PM Employment Type:Temp to Hire Estimated Duration (In months):6 Min Hourly Rate($):20.00 Max Hourly Rate($):20.00 Must Have Skills/Attributes:Accounts Receivable, CRM, Customer Service, Customer Support, Microsoft Office, MS Excel, SAP

**Only those lawfully authorized to work in the designated country associated with the position will be considered. Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a clients business needs and requirements.

Hybrid- at least 1-2 days in the office due to training, so must be local 6 months with possible extension. If a great fit after an extension there is a possibility of conversion.

Position Overview The Target Account Coordinator will manage requests and provides customer service, guidance, and semi-complex support for products and/or programs. Investigates and resolves semi-complex problems and coordinates activities with other internal departments to meet customer needs. Utilize customers tools to research and resolve customer inquiries. Develop a relationship with key stakeholders at all levels, while staying abreast of market specific knowledge to maximize savings for customers and Clients. Familiarize and adapt to contractual changes as needed to minimize the risk to the customers and Clients. Function as a point of contact for internal and external team regarding financial activities as it relates to the Retail and Alternative Channel Team

Responsibilities Customer Service Representative is expected to analyze, interpret, or make decisions based on facts to resolve internal and external issues that align with Customer Support and Business Unit objectives. Resolves semi-complex activities related to taxes, invoices, dispute, CAID or other related problems with financial activity Respond effectively to sensitive inquiries from internal and external customers. Expected to utilize CRM to enter, manage, and prioritize case load to attain established service level agreements. Serve as the primary contact for all selected customer orders; including supporting price and availability, product support, change orders, returns, credits, calls, etc. Develop lasting professional relationships within organization such as: plants, warehouses, sales, mixed apparatus pricing, standard pricing, product managers, finance, accounts receivable, and buyers, etc. Identify problems as they occur and take appropriate steps to solve or escalate them to management. Effectively use fundamental practices and procedures around the processing and management of change orders.

Required Knowledge/Skills, Education, and Experience SAP experience; SO, Debit and/or Credit, Accounts receivable Able to work independently with minimal supervision. Ability to excel in a high volume and fast-paced environment. Demonstrate good analytical and organizational skills Create and improves processes, to include drive and support analysis of strengths and weak points of accounts, identify improvement areas and support targets that are cascaded to the functions 2-4 years of practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries. Strong data analytical and problem-solving skills in identifying patterns and trends. Proficient with Microsoft Suites.

Preferred Knowledge/Skills, Education, and Experience Associate Degree is preferred. Prior experience with SAP or CRM systems Good functionality with excel and other Microsoft tools**

Benefits: For information and details on employment benefits offered with this position, please visithere{target="blank"}. Should you have any questions/concerns, please contact our HR Department via our securewebsite{target="blank"}.

California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' websitehere{target="_blank"}.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,please contact our HR Department{target="_blank"}.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).